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|Do you ship to my country?
||Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
|What are my payment choices?
||We accept PayPal and money order/bank drafts for International payments. We cannot accept international credit cards. We do not accept wire transfers.
|When will my order ship and what are my shipping charges?
|| Shipping Policies
Shipping rates are determined by
weight and destination. Use the convenient online shipping calculator
to get real time shipping costs.
Shipping International Orders
International Orders - you must use
the PayPal or Money Order option for international orders. We cannot
accept non-US cards.
International packages ship in 5 to 7 days depending if you order
custom printed merchandise. If paying by money order the orders will
ship when payment has cleared the bank. Online shipping rates will be
returned for USPS International First Class for under 4 pounds and
International Priority Mail for packages weighing greater than 4
pounds. Shipping usually takes at least 10-20 days but may take up 4
weeks to arrive in your country after the date we ship depending on
customs. USPS onlyhas Delivery Confirmation Service. The order status
is only updated to delivered. Once the package arrives in your country
only your postal service has the ability to trace your package in their
When placing an international order please be aware that you will be
charged customs fees including duties, import taxes, and brokerage and
processing fees which are not included in the purchase price or
shipping charges. The Customs agency in your country can charge you at
the time of the delivery or invoice you later. As the purchaser you are
the importer of record and are responsible for all charges. Please
check with your local customs office as MegaGear Inc. has no control
over these charges. If you choose to refuse delivery of the package, it
will be returned to us and we will be charged the custom fees and the
cost of return shipping. If the package is refused and returned to us
there are no refunds for refused packages. International packages which
are missing or lost will receive replacement merchandise.
TrackingYou may track your
order by loging into your MegaGear account and reviewing your order
history. UPS tracking numbers are emailed when orders are shipped and
you may also check tracking at www.ups.com.
If you chose USPS Priority Mail you may use the number to on
www.usps.com. This is not a tracking feature, it only confirms
delivery. First Class will not receive a tracking number. Questions?
More information is available under the help link.
|What is the return policy?
||You may return a product for a refund within 30 days of the order shipment date. For international order please mail it back within 30 days of receiving it. If within 30 days you find that you ordered the incorrect item, wrong size, or simply changed your mind, we will refund you for the purchase amount (less the shipping cost), provided the returned item(s) are received back in their original "new" condition and the original packing slip is included with the returned merchandise. When your return is received, you will be issued a refund in the method you originally paid.
If you wish to exchange an item you will need to reorder the correct item.
If we shipped you the wrong merchandise, or it arrived defective or damaged, contact us at firstname.lastname@example.org for instructions.
Mail returns to:
525 E Michigan Ave #360
Saline, MI 48176