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International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  We accept PayPal and money order/bank drafts for International payments.  We cannot accept international credit cards. We do not accept wire transfers.
When will my order ship and what are my shipping charges?
  Shipping Policies Shipping rates are determined by weight and destination. Use the convenient online shipping calculator to get real time shipping costs. Shipping International Orders International Orders - you must use the PayPal or Money Order option for international orders. We cannot accept non-US cards. International packages ship in 5 to 7 days depending if you order custom printed merchandise. If paying by money order the orders will ship when payment has cleared the bank. Online shipping rates will be returned for USPS International First Class for under 4 pounds and International Priority Mail for packages weighing greater than 4 pounds. Shipping usually takes at least 10-20 days but may take up 4 weeks to arrive in your country after the date we ship depending on customs. USPS onlyhas Delivery Confirmation Service. The order status is only updated to delivered. Once the package arrives in your country only your postal service has the ability to trace your package in their system. When placing an international order please be aware that you will be charged customs fees including duties, import taxes, and brokerage and processing fees which are not included in the purchase price or shipping charges. The Customs agency in your country can charge you at the time of the delivery or invoice you later. As the purchaser you are the importer of record and are responsible for all charges. Please check with your local customs office as MegaGear Inc. has no control over these charges. If you choose to refuse delivery of the package, it will be returned to us and we will be charged the custom fees and the cost of return shipping. If the package is refused and returned to us there are no refunds for refused packages. International packages which are missing or lost will receive replacement merchandise. TrackingYou may track your order by loging into your MegaGear account and reviewing your order history. UPS tracking numbers are emailed when orders are shipped and you may also check tracking at www.ups.com. If you chose USPS Priority Mail you may use the number to on www.usps.com.  This is not a tracking feature, it only confirms delivery.  First Class will not receive a tracking number. Questions? More information is available under the help link.
What is the return policy?
  You may return a product for a refund within 30 days of the order shipment date. For international order please mail it back within 30 days of receiving it.  If within 30 days you find that you ordered the incorrect item, wrong size, or simply changed your mind, we will refund you for the purchase amount (less the shipping cost), provided the returned item(s) are received back in their original "new" condition and the original packing slip is included with the returned merchandise. When your return is received, you will be issued a refund in the method you originally paid.

If you wish to exchange an item you will need to reorder the correct item.

If we shipped you the wrong merchandise, or it arrived defective or damaged, contact us at service@megagear.com for instructions.

Mail returns to:

  MegaGear Inc.
  525 E Michigan Ave #360
  Saline, MI 48176

www.megagear.com

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